Refund policy

Return, Refund & Replacement Policy

We want you to be satisfied with your purchase. This policy explains how we handle returns, refunds, replacements, damaged or incorrect items, and cancellation rights where applicable.

30-Day Refund & Replacement Policy

You have 30 days after receiving your order to contact us regarding an eligible issue.

For qualifying claims involving defective, damaged, missing, incorrect, or misrepresented products, we may offer either a full refund or a free replacement.

In some cases, you will not be required to return the original item. We may request photos or other evidence so we can review your claim.

Eligible for Refund or Free Replacement

The following situations may qualify:

The item arrived defective, damaged, or does not function properly.
An item from your order is missing or was lost during shipping.
You received the wrong size, color, design, product, or customization compared with what you ordered.
The product you received materially differs from the description shown on our website.

Refunds or replacements for these issues are generally limited to one resolution per affected item or order.

Issues Not Covered by Our Refund or Replacement Policy

We generally cannot provide a refund or free replacement for:

Requests submitted more than 30 days after delivery.
Incorrect size, color, product, shipping address, or customization information entered by the customer when placing the order.
Damage caused by misuse, mishandling, accidents, improper storage, or failure to follow care instructions.
Items that have been worn, washed, altered, soiled, or damaged after delivery.
Change of mind, buyer's remorse, or personal preference when there is no defect or error with the product.
Items marked as final sale, where permitted by law.
Requests to alter or modify a correctly produced item after delivery.

Your statutory consumer rights, where applicable, are not affected by this policy.

Standard Returns

For eligible ready-made products, we offer a 30-day return period. You must request a return within 30 days after receiving your item.

To qualify for a standard return, the item must be:

In the same condition in which you received it
Unworn and unused
Unwashed
With original tags attached, if applicable
In its original packaging
Accompanied by a receipt or other proof of purchase

To request a return, contact us at tdmitryny+2@gmail.com.

Do not send an item back before contacting us. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide return instructions and, when applicable, a return shipping label.

Approved returns must be sent to the return address provided in our return authorization instructions.

For any return-related questions, contact us at tdmitryny+2@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is defective, damaged, missing, or incorrect, contact us as soon as possible at tdmitryny+2@gmail.com.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging, when applicable

We will review the claim and determine the appropriate resolution, which may include a replacement or refund.

Custom and Personalized Products

Because custom-made and personalized products are produced specifically for each customer, they generally cannot be returned or exchanged because of a change of mind, incorrect size selection, or incorrect personalization information provided by the customer.

However, custom or personalized products may still qualify for a refund or replacement if:

The item arrives damaged or defective
We sent the wrong product
The customization does not match the information submitted with the order
The item materially differs from the product description

Non-Returnable Items

Certain products cannot be returned unless they arrive damaged, defective, or incorrect.

These may include:

Personalized or custom-made products
Gift cards
Personal care or hygiene products
Perishable goods
Hazardous materials, flammable liquids, or gases
Products specifically identified as final sale

Please contact us if you are unsure whether your item is eligible for return.

Sale Items

Products marked Final Sale are generally not eligible for standard returns or exchanges unless they arrive defective, damaged, incorrect, or unless applicable law requires otherwise.

Exchanges

We do not currently process direct exchanges.

The fastest way to receive a different product, size, or color is to request a return for the eligible item and place a separate order for the replacement product once your return has been approved.

European Union 14-Day Right of Withdrawal

If your order is shipped to a customer located in the European Union and applicable consumer law provides a right of withdrawal, you may generally cancel or return an eligible purchase within 14 days without providing a reason.

The item must generally be returned in the same condition in which it was received, including original packaging and tags where applicable.

Certain products may be excluded from the right of withdrawal, including products made to the consumer's specifications or clearly personalized, subject to applicable law.

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

Refunds

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at:

tdmitryny+2@gmail.com

Shipping Charges

Original shipping charges are generally non-refundable unless the return results from an error on our part, such as receiving a defective, damaged, or incorrect product.

Return shipping costs may be the customer's responsibility for standard discretionary returns unless otherwise stated during the return authorization process.

Contact Us

For questions regarding returns, refunds, replacements, or your order, contact:

Email: tdmitryny+2@gmail.com