Shipping policy

Shipping Policy

Thank you for shopping with us. Many of our products are made to order, so please allow time for both production and shipping.

Order Processing & Production

Most orders require approximately 2–7 business days for production before they are shipped.

Production times may vary depending on:

  • Product type

  • Order volume

  • Product availability

  • Holiday or peak-season demand

Production time is separate from shipping time.

Estimated Shipping Times

After your order has been produced, estimated delivery times are generally:

  • United States: 3–8 business days

  • Canada: 5–15 business days

  • Europe: 5–15 business days

  • International: 10–30 business days

These are estimates and are not guaranteed delivery dates.

Delivery may take longer during holidays, severe weather, carrier delays, customs processing, or other circumstances outside our control.

Shipping Rates

Shipping charges are calculated and displayed at checkout when applicable.

Shipping costs may vary depending on:

  • Product

  • Quantity

  • Shipping destination

  • Shipping method

If your order contains multiple products, items may be shipped separately.

Multiple Packages

Some orders may arrive in multiple packages.

Different products in the same order may be produced or shipped from different locations.

You will not be charged additional shipping fees after your order has been placed unless specifically agreed upon.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to update after your shipping confirmation has been sent.

Some international shipping methods may provide limited tracking information.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an incorrect address, contact us as soon as possible at tdmitryny+2@gmail.com.

Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be reshipped.

Lost Packages

If your tracking information shows no movement for an extended period or your package appears to be lost, please contact us at tdmitryny+2@gmail.com.

We will review the shipment and determine the appropriate resolution.

Please contact us within 30 days of the estimated delivery date regarding potentially lost shipments.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check around your property and delivery location

  • Ask household members or neighbors

  • Check with your building management or front desk, if applicable

  • Contact the shipping carrier

If you still cannot locate the package, contact us at tdmitryny+2@gmail.com and we will review the situation.

We are not responsible for packages confirmed as successfully delivered to the shipping address provided at checkout, except where otherwise required by applicable law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Email tdmitryny+2@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photos of the item

  • Photos of the packaging, when applicable

Eligible claims may qualify for a replacement or refund under our Return, Refund & Replacement Policy.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

We are not responsible for delays caused by customs authorities.

Delivery Delays

Estimated delivery dates are provided as a guideline only.

We cannot guarantee specific delivery dates and are not responsible for delays caused by:

  • Shipping carriers

  • Weather

  • Customs

  • Incorrect addresses

  • Local delivery disruptions

  • Holiday demand

  • Production delays

  • Events outside our reasonable control

If your order appears significantly delayed, please contact us so we can investigate.

Order Changes & Cancellations

Because many products are made to order, orders may enter production shortly after they are submitted.

If you need to cancel or modify an order, contact us immediately at tdmitryny+2@gmail.com.

We cannot guarantee that changes or cancellations will be possible once production has started.

Contact Us

For questions about shipping or your order, contact:

Email: tdmitryny+2@gmail.com